Our FairSpin Responsible Gaming

Our Commitment to Safer Play

Licensed under the Curaçao Gaming Authority (License Number OGL/2024/222/0540), we at FairSpin operate in full compliance with international responsible gambling standards. Our Fair Spin platform is regularly reviewed to ensure that our practices align with the expectations of regulators and the needs of our players across all the markets we serve, including Canada, the United Kingdom, Germany, Poland, and many others.

We understand that responsible gambling isn't a one-time policy — it's an ongoing effort. That's why our FairSpin Casino team invests in technology, staff training, and player education to keep our community informed and protected. We want every visit to our platform to be a positive experience, not a source of stress or financial difficulty.

Tools We Offer to Keep You in Control

Our Fair Spin platform gives you direct access to several self-management tools designed to help you set healthy boundaries. We encourage every player to use these features proactively, rather than waiting until gambling starts to feel overwhelming.

• Deposit Limits: You can set daily, weekly, or monthly deposit caps directly from your account settings, helping you manage your budget with confidence.
• Loss Limits: We let you define a maximum loss threshold over a chosen period, so your spending never exceeds what you're comfortable with.
• Wager Limits: Our FairSpin system allows you to restrict the total amount you can bet within a set timeframe.
• Session Time Reminders: We can notify you after a certain period of continuous play, giving you a chance to pause and reflect.
• Cooling-Off Periods: If you need a short break, our Fair Spin team can temporarily suspend your account for a defined period, typically ranging from 24 hours to 30 days.
• Self-Exclusion: For players who need a longer break, we offer self-exclusion options lasting from six months up to permanent account closure.

Once a limit or exclusion is set, our FairSpin Casino team honors it strictly — we will not allow deposits, bets, or promotional offers to bypass these restrictions during the agreed period.

Recognizing the Signs of Problem Gambling

We want our players to feel comfortable checking in with themselves regularly. Gambling should remain a form of entertainment, and at FairSpin, we encourage you to watch for warning signs that may indicate it's becoming something more serious. Some common indicators include:

• Spending more money or time gambling than you originally planned
• Chasing losses by increasing your bets
• Neglecting work, relationships, or responsibilities because of gaming
• Borrowing money or using funds meant for essentials to gamble
• Feeling anxious, irritable, or guilty about your gambling habits
• Hiding your gaming activity from family or friends

If any of these resonate with you, we strongly encourage reaching out to our support team at Fair Spin Casino or exploring the self-assessment resources listed below. Recognizing these signs early is one of the most effective ways to maintain healthy play.

Protecting Younger Players

We at FairSpin only allow registration from players who are of legal gambling age in their jurisdiction, and we take strict measures to prevent underage access to our platform. Our account verification process requires valid identification before any withdrawal is processed, helping us confirm that every player meets the minimum age requirement.

We also recommend that parents and guardians use parental control software on shared devices to prevent minors from accessing gambling websites, including our Fair Spin platform. Several free tools are available, such as NetNanny, CyberPatrol, and built-in device restrictions, which can block access to gaming sites entirely.

Support Organizations We Recommend

Our FairSpin team believes that external, independent support is a crucial part of responsible gambling. If you or someone you know is struggling, we encourage you to contact one of the following organizations, which offer free and confidential assistance:

These organizations operate independently from our Fair Spin Casino and can provide unbiased guidance tailored to your personal situation.

How to Set Up Responsible Gambling Tools

Setting limits on our FairSpin platform takes just a few minutes. We've made the process simple so you can adjust your preferences whenever you need to.

1. Log in to your Fair Spin account
2. Navigate to your account settings or profile dashboard
3. Select the 'Responsible Gaming' or 'Limits' section
4. Choose the type of limit you want to apply (deposit, loss, wager, or session)
5. Enter your preferred amount and timeframe
6. Confirm your choice — our FairSpin system will apply it immediately

If you wish to request self-exclusion or a cooling-off period, our support team at Fair Spin Casino is available around the clock to assist you and confirm the details of your request. You can also complete your FairSpin login quickly to review your current limits at any time.

Our Customer Support Team Is Here for You

We at FairSpin know that talking about gambling habits isn't always easy, which is why our support team is trained to respond with understanding and discretion. You can reach us through multiple channels whenever you need assistance:

• Live Chat: Available 24/7 in English and Russian
• Email: [email protected]
• Telegram, Viber, WhatsApp, and Facebook messaging
• Phone support and Help Centre/FAQ resources

Whatever concern you have — whether it's about setting a deposit limit, requesting self-exclusion, or simply asking questions about our policies — our Fair Spin team is ready to listen and help without judgment.