FairSpin Privacy Policy

At FairSpin, we are committed to protecting your personal data and respecting your privacy while you enjoy our games and services. This Privacy Policy explains how we at FairSpin collect, use, store, and safeguard your information when you visit fairspin.io, register an account, play fairspin casino games, or use our sports betting platform. By using our services, you agree to the practices described below.

Who We Are

Our FairSpin platform is operated by Techcore Holding B.V., a company registered under the laws of Curaçao, holding a license from the Curaçao Gaming Authority (License Number OGL/2024/222/0540). Payment processing is managed on our behalf by Fabeltra Ltd, incorporated in Cyprus. When you create an account at Fair Spin, you enter into a relationship with us governed by this policy and our terms and conditions.

Information We Collect

When you register at FairSpin casino, make a deposit, or request a withdrawal, we collect several categories of data necessary to provide our services and comply with applicable regulations.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence.
• We gather identity verification documents, including government-issued ID, proof of address, and payment verification where required.
• We track transaction data, including deposits, withdrawals, bonus usage, and wagering activity across slots, live casino, and sports betting.
• We record technical information such as IP address, device type, browser, and login timestamps.
• We collect communication records when you contact our support team via live chat, email, Telegram, Viber, WhatsApp, or phone.

Information From Third Parties

We may receive information from payment providers like Visa, Mastercard, Skrill, Neteller, Trustly, AstroPay, and Interac, as well as from identity verification partners, to confirm your eligibility to use our services and to prevent fraud.

How We Use Your Data

We at FairSpin use your personal data for several legitimate purposes connected to operating a secure and compliant online casino and sportsbook.

• We use your data to verify your identity and age, ensuring you meet eligibility requirements.
• We process your deposits and withdrawals, including minimum deposit and withdrawal amounts of 20 CAD, through our listed payment methods.
• We administer our loyalty program, calculating TFS rewards, cashback levels, and staking limits based on your play activity.
• We send you information about promotions, including our welcome bonus, sportsbook welcome bonus, and other offers, where you have consented to marketing communications.
• We monitor transactions for anti-money laundering (AML) compliance, including additional verification for payouts exceeding 2,000 EUR equivalent.
• We analyze gameplay data to improve our game library, spanning providers such as Pragmatic Play, NetEnt, Evolution Gaming, and Play'n GO.

Legal Basis for Processing

Our processing of your personal data relies on several legal grounds, including performance of our contract with you, compliance with licensing and AML obligations under our Curaçao license, our legitimate interests in preventing fraud, and your consent where applicable, such as for marketing emails or optional cookies.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties necessary to operate FairSpin effectively.

• We share data with payment processors, including Fabeltra Ltd, banks, and e-wallet providers, to process your transactions.
• We share information with identity verification and fraud-prevention vendors.
• We disclose data to regulators, law enforcement, or auditors when legally required under our gaming license.
• We share limited data with game and software providers, such as live casino operators, to deliver gameplay features.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, tax, and regulatory obligations. Transaction records, verification documents, and communication logs may be kept for several years as required by our licensing authority.

Cookies and Tracking Technologies

Here at FairSpin, we use cookies and similar technologies to remember your preferences, keep you logged in, and understand how you use our website and mobile platforms, including our Android APK and PWA applications. You can manage cookie preferences through your browser settings, though disabling cookies may affect certain site functionalities.

Your Rights

Depending on your location, you may have specific rights regarding your personal data. We at FairSpin respect these rights and will respond to valid requests in a timely manner.

• You have the right to request access to the personal data we hold about you.
• You can ask us to correct inaccurate or incomplete information.
• You may request deletion of your data, subject to our legal retention obligations.
• You can object to or restrict certain processing activities, including direct marketing.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact our support team at [email protected], and we will assist you accordingly.

Data Security

We implement industry-standard technical and organizational measures to protect your data, including encryption, secure servers, and restricted access controls. Our team continuously monitors our systems for suspicious activity to safeguard your account and transactions, whether you deposit via Bitcoin, Ethereum, Tether, or traditional fiat methods.

International Data Transfers

As FairSpin Casino serves players across markets including Canada, the United Kingdom, Germany, Poland, and Japan, your data may be transferred and processed in countries outside your home jurisdiction. We ensure appropriate safeguards are in place whenever such transfers occur.

Children's Privacy

Our services are strictly intended for individuals who have reached the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of FairSpin after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, our privacy practices, or wish to exercise your rights, please reach out to our 24/7 support team via live chat, email at [email protected], or through our listed social channels. We at FairSpin are here to assist you with any privacy-related concerns.